Customer Rhythm

Top 100 Customer Experiences in the Czech Republic

Take a look at the results

CX in Different sectors

See how different sectors of the Czech economy fare.

Financial Services Grocery Retail Travel and Hotels Entertainment and Leisure Logistics

Non-Grocery Retail Public Sector Restaurants and Fast Food Telecommunications Utilities

The top 100

Czech CX in 2018

In the Czech Republic, the two crucial elements of customer experience (CX) are the quality of personal contact between the brand and the customer, and the brand’s ability to adapt to the customer, as this year’s study has shown.

The 2018 CX study

How to manage customer experience

Today's customer expects more than they ever have before. Being constantly online and having access to information they didn't have in the past, they expect brands to keep up with them.

Basic principles

Six pillars of customer experience

The customer’s experience can be described with six CX pillars.

CX in Czech companies

Read the profiles of successful brands and let yourselves be inspired by their approach to CX.

MANUFAKTURA

The magic of friendly staff and welcoming shops

"We want each of our employees to get an idea about what Manufaktura does and become our ambassador, spreading the good word. You cannot do that if you don’t have complete faith in the product."

Go to Manufaktura's profile

EQUA BANK

“The customer is king,” says the bank open until 9 p.m.

"We don’t bombard our clients with offers of products and services too often – that would only bother them. We want to respect their comfort zone."

Go to Equa bank's profile